Privacy Policy

At Kahso Distributors and Logistics Ltd (“Kahso”, “we”, “our”, or “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit kahso.co.ke, place an order, or use any of our delivery and logistics services. By using our website, you consent to the practices described below.

Your privacy is important to us, and this Privacy Policy outlines our commitment to protecting it.

1. Who We Are

Kahso Distributors and Logistics Ltd is a Kenyan-based distribution, logistics, and general trade company operating through kahso.co.ke. We provide supply chain solutions, LPG refills, water delivery, household items and same-day logistics services within Nairobi and across Kenya.

Understanding our Privacy Policy helps you know how we safeguard your data.

Our contact information:
Email: info@kahso.co.ke
Phone: 0758121569
Website: https://kahso.co.ke

2. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, including the visitor’s IP address and browser user agent to help detect spam.

Your comments may be checked through an automated spam detection service to ensure the safety and integrity of our website.

3. Media

This section of our Privacy Policy details the types of media we may collect.

If you upload images to our website (such as profile images or proof of payment), please avoid uploading photos with embedded location data (EXIF GPS).
Visitors to the site may download and extract any location data from images uploaded publicly.

We store uploaded media securely and only retain it for as long as necessary for service delivery or account management.

4. Cookies

Kahso uses cookies to enhance user experience and improve website functionality. Cookies help us:

• Remember your login or cart details

• Deliver relevant product listings (e.g., LPG brands near your location)

• Analyze performance and improve page speed

• Store preferences for future visits

You may choose to disable cookies in your browser; however, some features (such as remembering your cart, saving delivery details, or one-click checkout) may not function correctly.

5. Embedded Content from Other Websites

Embedded content may have its own Privacy Policy that governs how data is handled.

Articles, product descriptions, or pages on kahso.co.ke may include embedded content such as videos, images, or widgets.
Embedded content from external sites behaves exactly as if you had visited those websites directly.

These websites may collect data about you, use cookies, track interactions, or monitor engagement. Kahso is not responsible for the privacy practices of third-party platforms.

6. Who We Share Your Data With

We follow a strict Privacy Policy to ensure data is shared responsibly.

We never sell, rent, or trade your personal information.

However, to process orders and provide efficient logistics services, we may share limited information with:

• Delivery partners and riders (needed to complete deliveries)

• Payment gateways (e.g., M-Pesa, card processors)

• Security partners (fraud prevention & spam detection tools)

• Customer communication tools (SMS or email service providers)

Each third party is required to keep your information secure and use it only for service-related purposes.

7. How Long We Retain Your Data

We retain personal data only for as long as necessary:

Our Privacy Policy outlines how long we will retain your personal information.

• Orders & receipts: 7 years for tax and audit compliance

• Customer profiles: until you request deletion

• Comments: indefinitely, unless removed

• Uploaded media: until manually deleted by you or upon request

• Analytics data: typically 26 months

We remove or anonymize information once it is no longer required.

8. What Rights You Have Over Your Data

Understanding your rights is a key aspect of our Privacy Policy.

You have full control over your data. You may request:

• A copy of the personal information we hold

• Correction of inaccurate details

• Deletion of your account or any stored data

• Restriction of processing

• Removal from marketing lists

• Information about how your data is used

To make any request, contact us at info@kahso.co.ke.
We will respond within the timelines required by Kenyan data protection laws.

9. Where Your Data Is Sent

Your data may be securely processed as outlined in our Privacy Policy.

Your data may be processed in Kenya and, when necessary, in secure third-party servers located outside the country. These include:

• Payment processors

• Cloud-based website hosting

• Email or SMS delivery platforms

We ensure all external partners follow strict data protection and privacy standards.

10. Security of Your Information

We take security seriously, as highlighted in our Privacy Policy.

We use SSL encryption, firewall protection and secure data storage practices to protect your personal information from loss, misuse or unauthorized access.

11. Updates to This Policy

Updates to this Privacy Policy reflect our ongoing commitment to transparency.

Kahso may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. We encourage users to review this page regularly to stay informed about our Privacy Policy.